Grievance Redressal

Serious concerns deserve serious handling. Here's exactly how grievances are received, processed, and resolved at our academy.

Our commitment

Every student's voice matters. Every concern is taken seriously. Every formal grievance is acknowledged, tracked, and resolved through a structured process with named accountability.

This isn't a policy we've written to satisfy a regulator. It's how we actually operate.

What counts as a grievance

A grievance is any formal complaint, concern, or dispute relating to:

• The quality or delivery of teaching, mentorship, or program content

• Conduct of academy personnel, including the mentor

• Billing, payment, or refund disputes

• Data privacy or handling of personal information

• Any other aspect of your experience with the academy

If you have a general question or a minor clarification, ordinary contact channels are the right route. Grievance Redressal is for formal concerns that require tracked resolution.

How to raise a grievance

Step 1. Write to the Grievance Officer.

Email: ksingh@kumarsingh.live

Named Grievance Officer: Kumar Singh

Include the following in your email:

• Your full name as registered during enrollment

• Your enrollment confirmation or invoice number

• The program you are or were enrolled in

• A clear description of the grievance

• The outcome you are seeking

• Any supporting documents, screenshots, or communications

Step 2. Acknowledgement.

Your grievance will be acknowledged in writing within 48 hours of receipt, on working days. The acknowledgment will confirm the complaint has been registered and will include a unique reference number for tracking.

Step 3. Review.

The Grievance Officer will review the matter, request any additional information if needed, and engage with relevant internal parties. The review is conducted impartially, with access to relevant records, sessions, and communications.

Step 4. Resolution.

A formal resolution or response will be communicated within 7 working days of acknowledgment. In complex cases that require more time, an interim update will be issued within 7 working days and a final response within 30 calendar days of the original complaint.

Escalation

If the resolution provided by the Grievance Officer is unsatisfactory, you may escalate the matter to the Managing Director of the academy:

Email: ksingh@kumarsingh.live (subject line: "Grievance Escalation - [Your Reference Number]")

The Managing Director will review the matter independently and issue a final response within 15 working days of receiving the escalation.

External escalation

If you are not satisfied with our internal resolution, or if you believe the matter requires external review, you retain the right to pursue appropriate external channels available in your jurisdiction.

For Indian students:

• Consumer Helpline at consumerhelpline.gov.in for consumer rights matters

• Appropriate Consumer Commission under the Consumer Protection Act, 2019, depending on the claim value

• Any other forum permitted under applicable Indian law

For international students:

Consumer protection authorities, small claims courts, or equivalent forums in your jurisdiction of residence, as permitted by applicable law.

Please note: We are not a SEBI-registered investment adviser or research analyst. Disputes related to investment advisory services do not fall within the scope of SEBI's SCORES redressal mechanism, as no investment advice is rendered by the academy.

Confidentiality

All grievances are handled with strict confidentiality. Your complaint, personal information, and details of the matter will only be shared with personnel directly involved in resolution, and with external authorities only if required by law or consented to by you.

No retaliation

We commit, unconditionally, that raising a grievance will not result in any adverse action, reduced service, or negative treatment of the complainant. Students who raise concerns in good faith are protected fully.

Records and audit

Every grievance, along with its resolution and associated communications, is recorded in our internal grievance log and retained for a minimum of 3 years from the date of resolution. This log is available for regulatory review if required.

Updating this policy

This Grievance Redressal policy may be updated from time to time to reflect changes in law, best practice, or our own operations. Any material changes will be communicated to active students.

Summary of timelines

All content and programs from Kumar Singh Global Trading Academy are for educational purposes only. Markets involve substantial risk. Every trader is responsible for their own decisions and outcomes.

Kumar Singh Global Trading Academy (OPC) Private Limited | CIN: U85490BR2026OPC081312 | GSTIN: 10AAMCK4759P1ZY | ksingh@kumarsingh.live

Last updated: 24 April 2026