Refund & Cancellation Policy
When a refund is available, when it is not, and what happens if we cancel.
Self-Paced Courses
A Self-Paced Course is delivered in full the moment you pay, so it is treated as a digital product consumed on delivery. Refunds are not available once the course has been opened. If you were charged twice, charged for a course you did not buy, or the material is genuinely not what the course page described, write to us and we will put it right.
Live Classes — if you cannot attend
Tell us before the first session starts and we will move you to the next running of the same class where one is scheduled. Once a session has run, a seat that went unused is not refundable — the seat was held for you and could not be sold to anyone else.
If we cancel or reschedule
If we cancel a class, every enrolled student is refunded in full, automatically, to the original payment method. If we move a session and the new time does not work for you, tell us and you may take a full refund instead.
How a refund is paid
Approved refunds go back to the original payment method through our payment provider. Banks typically take five to seven working days to show the credit; that part is not in our hands.
How to ask
Email ksingh@kumarsingh.live from the address on the order, with the order number and what happened. We answer every request, including the ones we have to decline.